Guest throws a fit over a security deposit needed to make the hotel reservation and confronts the front desk employee, causing a scene over it: ‘Why are you being so difficult? I say, annoyed and over this clown.’

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  • Dumba walks in with a friend. (D) "Do you have any rooms available? Two beds." (Me) Yes we do. "I called an hour ago." in my head I was here for the past 2 hours and I didn't get a call, but no point in mentioning that. I give him the rate and mention the security deposit. His immediate reply, in his gruff, probably missing a beer, voice: "that's
  • Frustrated guest not understanding why they need to see his card

    A man looking stressed. Image for illustrative purposes.
  • ridiculous! Why do you need a security deposit?" I reply plainly, drily: It's a deposit, just in case you damage the room or something. "I won't damage the room." gee, you're asking me to trust you won't damage the room (foreshadowing) Sure, but it's still standard policy. We require a deposit. "You need better guests." I laugh awkwardly. Partly because I
  • thought I heard him say, "You need better customer service." Partly because he was upset over a temporary hold on his card. Every hotel may be different in certain regards, but security deposits are standard unless you're just a trashy hotel. "How long does it take to get my deposit back?" Gruffles asks. It usually takes 3-5 business days after check out, depending on your bank. He sighs but wants the room. I ask for his ID and Credit Card. He hands me his ID, I thank him, and I ask for him cred
  • card. THIS B I HAS THE AUDACITY TO ASK WHY I WANT TO SEE HIS CARD (he was hold it in front of the payment terminal on the counter). So I reply back that I needed to verify his name and authenticity. He holds out his card in front of me, name side up, and I reach out to bring it down to the counter. HE HOLDS ONTO IT LIKE I WAS TRYING TO TAKE HIS LAST DOLLAR (I was going to say offspring, but he's
  • probably be the type to take your milk first and then go find the milkman vibes). Can you let go? I say with amusement. "Why? You wanted to see the name on the card. Here. See." SERIOUSLY. I'm literally standing in front of you. Do you think I'm going to run away with it? Do you think I want to hold your card? It's standard policy to take both cards and make sure the names match. Gimme the stupid card. Why are you being so difficult? I say,
  • annoyed and over this clown. "I'm not being difficult. You wanted to see the name on the card." I stare into his cold blue eyes with my even colder, deader brown eyes. And just stare. No words. No blinks. Just stare. In my head, I was debating whether to cancel the reservation and tell him to off to a hotel that has better guests because clearly this hotel attracts trash like himself. But I win the stare-down contest and he accepts defeat. Muahahahahahaha.
  • The rest of the check in process goes smoothly. He mellowed down significantly. There was no gruff in his voice. If you're chill with me, I'm chill with you. So I wish them a good stay, repeat information a second time, and send them off on their merry way.
  • A hotel building with a pool and a place to rest.
  • sibman Security deposits are not a new thing. Why are so many surprised?
  • DaneAlaskaCruz Nice job with the stare down. First person to speak or move loses. But even if he wins the stare down and keeps acting like a clown, you still have the last ace card of cancelling his stay. Whether he stays there or not doesn't affect your pay. And people who act like this at the beginning usually cause or have more problems during their stay and at their departure.
  • OrdinaryAverageGuy99 As a lurker on this sub and a fairly regular hotel guest I am always amused and befuddled by people who do this at check in. In 2026, who doesn't know a security deposit is required?!? From 5 star/diamond on down, every single hotel I have ever stayed at needs a credit card on file. This is standard stuff. Everyone, hear this. It's so simple. As you approach the desk, have your ID and credit card ready to go. Step up to the front desk and clearly and pleasantly state your na
  • name if it anything other than Smith or Jones (commonly spelled). When requested hand over ID and credit card. Listen to any information provided. Ask any questions in a friendly manner. (Apologize when you ask the associate to repeat information they gave you one minute ago but your trip addled brain already forgot.) Take your keys and say thank you. How do so many people screw this up?
  • blindythepirate Tell them that the hotel releases the deposit the day of checkout. Let them argue with their bank rather than with hotel staff when they want the money. No reason to cover for the bank not releasing the money quickly
  • infj_1990 Love a good stare-down. Had one just a couple weeks ago. "I just need a card for your security deposit." "No, thank you." lol what? we stare at one another until eventually, "Oh, it's not optional?" "No..."
  • ericzku I am of the belief that somebody who gives me that many problems at check in is only going to cause more problems once they get to the room. A walk-in being so uncooperative? Oh, H L no! As soon as he started with that credit card business, I would have said, "I don't think this is the hotel you are looking for. If presenting your credit card is such a problem, I won't be checking you in. You can leave now." Then I'd stop checking him in & start working
  • on other things. I mean, he's already shown his a before he got a room key. Why invite more problems?

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